Frequently Asked Questions

• Is it safe to shop on your site with a credit card?

You can safely complete your shopping by using the payment infrastructures of the banks during the payment step of the orders you place through Sterla website. Your card information is protected by your bank's payment infrastructure.

• Are the products silver or gold?

All products sold under the Sterla brand are silver and can be offered for sale with special coatings for different color options. Coating, colored stones or accessories can be processed on 925 sterling silver according to design features.

• Does it cause darkening?

Silver products will not tarnish unless they come into contact with chemicals and abrasives such as creams, alcohol, detergents or bleach. Cleaning products that come into contact with chemicals with warm water will prevent possible tarnishing.

• Is there a warranty?

Our products are guaranteed against defects caused by workmanship. In case of user-related damage and wear, you can contact customer service and request a paid repair.

• What is the difference between gold and diamonds?

Silver products have very low prices compared to gold and diamond products. They are suitable for daily use. With the necessary maintenance, they can be used for many years with the same shine as gold or diamond products.

• How many days will my order be delivered?

Your orders can be shipped during weekday business hours. Orders placed on the weekend will be shipped on the first business day, and orders placed during the week will be shipped within 2 business days from the date of your order.

• What are the payment options?

You can benefit from credit card and cash on delivery payment options for your orders via Sterla.

• Can I exchange my ring if it is not my size?

You can easily find out your ring size by using the measurements of your existing rings. If the ring size does not fit your finger due to design features, you can contact our customer service and request a change. Changes are not possible for special size ring orders.

• How should I clean my products?

You can clean your silver products with special silver cleaners and polishers. You should avoid cleaning your ring with chemicals and abrasives, and using wire and scratching cleaning materials.

• I saw a product of yours on my friend, where can I find the same one?

All our products are listed on our website. You can find the product you are looking for by typing the product model in the search box. If you do not know the product model, you can get help from your customer consultant by sending the product photo to the instagram.